Shipping Policy
Shipping
We partner with major international shipping carriers such as FedEx, DHL, UPS, EMS, as well as trusted regional couriers, to deliver orders directly to your door. Where available, we are pleased to offer flat-rate worldwide shipping.
All orders and payments are subject to verification and approval before shipment. This process may take several business days. To help prevent fraud, orders with incorrect billing details or those requiring additional verification may be delayed or cancelled.
Order Processing
Orders typically require approximately 4–7 business days to be processed and prepared for shipment. During peak periods, public holidays, or when items are experiencing high demand, processing times may take up to 10 business days.
Once an order has entered processing, we are unable to make any changes, including changes to the shipping address. Orders are shipped strictly to the address provided at checkout.
Orders are shipped on business days only. We do not ship on weekends or public holidays. Once your order has shipped, you will receive a shipping confirmation email.
If your order contains multiple items, products may be shipped separately and may arrive on different dates due to differing fulfilment locations.
Christmas Delivery
We understand the importance of timely delivery during the holiday season. Orders placed before 9 December 2025 are expected to arrive before Christmas. Orders placed after this date may not arrive before Christmas, and delivery before the holiday period cannot be guaranteed.
Tracking
All orders are shipped with tracking. A tracking number will be sent to you by email once your order has been dispatched to the carrier.
Please note that tracking information may take several business days to update after dispatch. If your order was placed more than five business days ago and tracking information has not updated, please contact us for assistance.
Estimated Delivery Times
Delivery times vary by destination and are estimates only. Business days do not include the 4–7 day processing period.
- United States: 7–14 business days
- Canada & Europe: 10–14 business days
- Australia & New Zealand: 10–21 business days
- Mexico, Central & South America: 15–30 business days
While we make every effort to ensure timely delivery, we are not responsible for delays caused by customs clearance, postal services, public holidays, severe weather, labour disputes, or other circumstances beyond our control.
Duties, Taxes and Customs Fees
International shipments may be subject to import duties, taxes, or customs clearance fees once the shipment reaches the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.
Customs policies vary by country. We recommend contacting your local customs office for further information if you have questions about potential charges.
Lost, Stolen or Damaged Packages
We are not responsible for packages that are lost, stolen, or damaged once they are marked as delivered by the carrier. If tracking information indicates that your package has been delivered but you have not received it, please contact the carrier directly to lodge a claim.
Claims may require confirmation based on carrier tracking data and delivery confirmation timestamps. Requests reported outside the carrier’s claim window may not be eligible for review.
Incorrect Address
Customers are responsible for ensuring that the shipping address entered at checkout is accurate. Once an order has been placed and processed, address changes cannot be made. Orders already in transit cannot be redirected.
Contact & Feedback
We welcome your feedback, questions, or concerns. Please contact us using the details below:
Website: https://thelightco.com.au
Email: info@thelightco.com.au
Phone: +61 3 5292 2239
Address: 124 Albert St, Ballarat Central VIC 3550, Australia
Your feedback helps us continually improve our service.