The Light Co is an online lighting store serving customers throughout Australia. We offer modern pendant lights, ceiling lights, wall lights, table lamps, floor lamps and portable lighting.

The website is operated by NORFIELD VENTURES LTD, a company registered in England.

The Light Co is not presented as an Australian-owned manufacturer, a public retail showroom or an authorised representative of another lighting brand unless this is expressly stated and can be supported.

Our online store is designed for customers in Australia, and prices are displayed in Australian dollars unless clearly stated otherwise.

The website operator is registered in England. Our Brisbane address is a business correspondence address and is not a public showroom, collection point or returns warehouse.

Do not send products to the correspondence address unless our customer support team has provided written return instructions.

Our range may include:

• Pendant and dining lights
• Kitchen island lighting
• Ceiling and feature lights
• Wall lights and bedside sconces
• Table and desk lamps
• Floor lamps
• Portable and rechargeable lamps
• Selected replacement parts and lighting accessories

Product availability, colours, dimensions, finishes and included components may vary by model.

We work with selected manufacturing and fulfilment partners and aim to reduce some of the distributor, showroom and traditional retail mark-ups commonly included in lighting prices.

Our prices still reflect product manufacturing, materials, packaging, inspection, freight, payment processing, customer support, warranty obligations and other operating costs.

“Direct-from-manufacturer” or “factory-direct” wording should not be understood as meaning that every product is made in a factory owned by The Light Co.

We do not currently advertise a public retail showroom.

Product dimensions, materials, finishes and available real product photographs are provided online. Contact us with the product link if you need additional information before ordering.

Reproduction lighting refers to independently manufactured lighting that draws on recognised design forms, periods or visual styles while being offered separately from the original branded product.

A reproduction may aim to capture elements such as shape, proportion, scale, material appearance or lighting effect at a more accessible price.

The exact materials, construction, dimensions, electrical components, packaging, warranty and finish may differ from an original branded design.

No. Products expressly identified as reproductions are independently manufactured and should not be understood as original branded products.

They are not produced, authorised, sponsored or endorsed by an original designer or brand unless a specific authorised relationship is clearly stated and can be supported.

A product’s appearance, shape, styling or descriptive wording should not be understood as evidence of affiliation, authorisation, endorsement or sponsorship by another brand or designer.

The Light Co operates as an independent lighting retailer. Please rely on the title, description, specifications and notices shown on the relevant product page.

Reproduction lighting is intended to provide a similar overall design direction at a more accessible price, but it should not be assumed to be identical to an original branded product.

Differences may include:

• Materials and material thickness
• Dimensions and manufacturing tolerances
• Surface finishes and colours
• Electrical components and light sources
• Packaging and included accessories
• Warranty and after-sales support

We avoid treating general terms such as “1:1”, “identical” or “exactly the same” as guarantees unless a specific statement is supported for the product concerned.

Do not rely only on a design name or lifestyle image. Review the product-specific information provided for:

• Actual dimensions and weight
• Specified metals, glass, plastics, fabrics or other materials
• Surface finish and colour
• Joins, edges, mounting components and hardware
• Bulb holder, driver, transformer or integrated LED
• Voltage, controls and dimming compatibility
• Installation requirements
• Warranty and returns conditions

Contact us before ordering if a particular material, finish or technical detail is essential to your purchase.

Selected products and larger orders may be available with alternative colours, finishes, cable lengths, sizes or other adjustments.

Customisation is not available for every product and only applies after availability, specifications, price, production time and return eligibility have been confirmed in writing.

Custom-made or specially modified products may have different cancellation and change-of-mind return conditions. These conditions will be disclosed before payment is accepted.

Select the available colour, finish, size or other product options, add the item to your cart and complete payment through Shopify checkout.

Before paying, check the selected options, quantity, delivery address, shipping method and final order total.

An order confirmation will be sent to the email address entered at checkout.

Prices are displayed in Australian dollars unless the website clearly states otherwise.

Checkout will show the product total, shipping charges and other amounts collected by The Light Co.

Where GST, import duties, taxes or government charges may apply, the treatment of those amounts should be disclosed through the product page, checkout or written order confirmation.

Contact us before ordering if you require clarification about the expected total cost of an internationally fulfilled product.

The payment methods currently available for your order will be displayed at Shopify checkout.

Availability may depend on your location, device and the payment services enabled on the store.

For security, do not send complete credit or debit card details by email or through our contact form.

Contact us as soon as possible at hello@thelightco.com.au and include your order number and the requested change.

We will try to assist, but a change or cancellation cannot be guaranteed once processing, sourcing, production, fulfilment or dispatch has started.

Any approved cancellation, return or refund remains subject to our Returns and Refunds Policy and any consumer rights that cannot lawfully be excluded.

Yes. Send us:

• The relevant product links
• Required quantities
• Preferred colours, finishes or dimensions
• Delivery postcode
• Required or preferred timeframe

Availability, product specifications, pricing, freight charges and delivery timing only become binding when confirmed in writing.

Custom production, special finishes, private-label arrangements or trade pricing only apply where specifically agreed in writing.

Materials vary by product and may include aluminium, steel, glass, acrylic, fabric, resin, wood, stone or other components.

Refer to the individual product page for the available material and finish information. General wording such as “premium” should not replace the specific material description shown for the product.

Contact us with the product link if you require confirmation of a particular material before ordering.

Our lighting is sourced from selected manufacturing partners. Depending on the product, manufacturing and fulfilment may take place outside Australia.

A product should not be understood as Australian-made merely because it is sold through an Australian-facing website or priced in Australian dollars.

Where a specific country of origin is material to your decision, contact us with the product link before ordering.

Where stated, products or order components may receive a visual pre-dispatch check for matters such as obvious surface damage, colour, finish, included components and packaging.

A visual inspection is not a substitute for required electrical testing, certification, technical documentation or installation by a licensed electrician.

Minor variations may occur between batches, materials and manufacturing processes.

Before ordering, review all available product information, including:

• Overall width, height and depth
• Suspension length, cable length or drop
• Weight and ceiling support requirements
• Canopy, mounting plate and bracket dimensions
• Room size and ceiling height
• Placement above dining tables or kitchen islands
• Clearance from doors, walkways and furniture

Product photographs are not a substitute for checking the stated measurements.

Contact us with the product link, room measurements and an image of the space if you need general product guidance.

Included components vary by product. Check the individual product page for information about:

• Ceiling canopy or mounting plate
• Suspension cable, cord, stem or chain
• Driver, transformer or power adaptor
• Mounting hardware
• Bulb or integrated light source
• Remote control or dimming accessories
• Installation instructions

Furniture, decorative objects and accessories shown in lifestyle photographs are not included unless expressly stated.

Bulb inclusion and dimming compatibility depend on the individual product.

Review the product page for information about bulb type, wattage, colour temperature, integrated LED components and dimming requirements.

A light should only be used with a dimmer where the product, driver and selected bulb are compatible with that dimming system. An incompatible dimmer may cause flickering, noise, reduced performance or damage.

We can assist with product information, dimensions, available finishes, general size comparisons and product recommendations based on the information you provide.

This assistance is general product guidance and is not a substitute for professional interior design, architectural, structural or electrical advice.

A licensed electrician should assess technical installation, wiring, load, mounting and electrical compatibility.

Electrical suitability and regulatory requirements are product-specific. Review the relevant product page for the listed voltage, plug type, power source and installation method.

We intend to supply electrical products for Australia only where applicable supply, safety, registration, documentation and labelling requirements are in place for the relevant product.

Contact us with the product link if you require model-specific information concerning electrical documentation, EESS registration, a Responsible Supplier or RCM labelling.

An overseas CE mark or other foreign marking should not be treated by itself as confirmation of Australian compliance.

Hardwired pendant lights, wall lights, ceiling lights and other fixed electrical products should be assessed and installed by an appropriately licensed electrician.

The installer should confirm the suitability of the product, ceiling structure, mounting surface, wiring, voltage, driver, dimming system and installation location.

Keep the electrician’s invoice or installation record, as it may be requested when reviewing a fault or warranty claim involving installation or electrical performance.

Unless expressly confirmed for a particular order or location, The Light Co does not provide electrical installation as part of the product purchase.

Customers are responsible for arranging a suitable licensed electrician and confirming installation costs before work begins.

No. Use a light outdoors, in a bathroom or in another wet or damp location only where the product page expressly identifies that use and provides the applicable IP rating or technical information.

Indoor products should be protected from rain, water, excessive humidity, coastal exposure and other conditions for which they were not designed.

A licensed electrician should determine whether the selected product and proposed installation zone are suitable.

We offer delivery to eligible residential and business addresses throughout Australia.

Available shipping methods and charges are displayed at checkout or explained in our Delivery Policy .

Remote areas, islands, PO boxes, oversized products and restricted delivery locations may require an alternative service, an additional charge or may not be available.

Free delivery is not automatically available for every product or location.

Delivery charges may depend on the product size, weight, quantity, dispatch location, destination postcode and selected freight service.

Any free-delivery offer or qualifying threshold will be clearly stated on the website or confirmed in writing.

Not necessarily. Depending on the product, stock availability and fulfilment arrangement, an order may be dispatched from Australia or an international fulfilment location.

We do not describe every product as Australian-made, held in an Australian warehouse or locally dispatched.

Contact us before ordering if dispatch location is important to your decision.

Any delivery timeframe displayed on the website is an estimate rather than a guaranteed arrival date.

Timing may vary according to:

• Product preparation or production
• Stock availability
• Dispatch location
• Delivery postcode
• Carrier operations
• Customs processing
• Weather or transport disruption
• Other circumstances outside reasonable control

Contact us before ordering if you have a fixed renovation, installation or move-in date.

Tracking information will be provided when available after the order has been dispatched.

Carrier tracking may take time to activate or may not update at every stage of international transport.

For assistance, email hello@thelightco.com.au with your order number and the email address used at checkout.

Contact us promptly at hello@thelightco.com.au and include:

• Your order number
• A description of the damage
• Photographs or video of the product
• Photographs of the internal packaging
• Photographs of the external carton
• A photograph of the shipping label where relevant

Keep the product, packaging and all components while the matter is reviewed. Do not install, modify, repair or discard the item unless instructed to do so.

Prompt notice helps us investigate carrier damage, but it does not remove consumer rights that cannot lawfully be excluded.

Eligible products may be requested for a change-of-mind return within 30 days after delivery, subject to our Returns and Refunds Policy .

Unless otherwise approved in writing, a change-of-mind return should be:

• Requested within the applicable 30-day period
• Unused and uninstalled
• Unmodified and in its original condition
• Returned with original packaging
• Returned with all included parts and accessories
• Free from marks, damage or missing components
• Sent only after return authorisation is provided

Return freight responsibility, exclusions and any approved deductions will be explained before the return is authorised.

These conditions apply to voluntary change-of-mind returns and do not limit rights relating to faulty, unsafe, damaged, incorrectly supplied or misdescribed products.

Where a product is advertised with a 2-year warranty, this is a voluntary warranty applying to eligible faults in materials or workmanship arising during normal household use.

Unless the relevant product page or warranty terms state otherwise, the warranty period begins on the delivery date.

The voluntary warranty does not ordinarily cover:

• Normal wear, ageing or cosmetic change
• Accidental or deliberate damage
• Misuse, neglect or unsuitable cleaning products
• Incorrect installation or unauthorised modification
• Incompatible bulbs, drivers, dimmers or electrical systems
• Outdoor or wet-area use where the product is not rated for it
• Damage caused by external voltage or electrical faults
• Damage caused by an unsuitable ceiling or mounting surface

To make a claim, provide your order number, a description of the problem and clear photographs or video.

For hardwired lighting, we may request details of the electrician and installation where relevant.

Contact us with your order number, details of the issue and clear supporting photographs or video.

Depending on the nature and seriousness of the problem, an appropriate remedy may include:

• Technical assistance
• Replacement components
• Repair
• Replacement
• Refund
• Another remedy required by applicable law

Our voluntary warranty and change-of-mind return policy operate in addition to rights and consumer guarantees that cannot lawfully be excluded.

A stated 2-year warranty period does not automatically determine the full duration of any consumer guarantee that may apply.

Information submitted through checkout, customer accounts, enquiries and contact forms may be used to:

• Process and fulfil orders
• Arrange payment and delivery
• Provide customer support
• Prevent fraud and misuse
• Operate and improve the website
• Comply with applicable legal obligations

Please read our Privacy Policy for further information about how information is collected, used, disclosed and retained.

Privacy enquiries can be sent to hello@thelightco.com.au .

Reviews published as customer feedback should reflect genuine customer experiences.

A review should only be labelled as a verified purchase or verified customer where the purchase has been checked against an identifiable order or other reliable record.

Reviews may be moderated for spam, personal information, unlawful material or content unrelated to the product, but their underlying meaning should not be altered.

You may subscribe through an available newsletter form or follow The Light Co through its published social media accounts.

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