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Shipping Policy

The LightCo — Shipping Information

Shipping
Policy.

Freight pricing, dispatch timelines, and delivery information for retail and wholesale orders to the United Kingdom.

The LightCo is an Australian lighting manufacturer shipping to the United Kingdom. All orders are fulfilled on an enquiry-first basis — we do not operate a standard online checkout. Once you contact us, we confirm availability, provide a quote, and issue a payment link. Goods are dispatched only after payment has cleared. For full terms covering payment, returns, and customs responsibilities, please refer to our Terms of Service.

Freight Pricing

Shipping Costs

Retail orders of 1–2 units carry a fixed flat rate. All other orders — including wholesale, bulk, and custom — are quoted individually. Contact us with your product and quantity to receive a freight estimate.

Retail Orders · 1–2 Units
£12fixed
Flat rate per shipment, regardless of product type. Shipped via tracked international courier. No hidden handling fees.
Flat Rate · All Customers
Wholesale & Custom Orders · 3+ Units
POAper enquiry
Freight is quoted individually based on volume, weight, and destination. Includes bulk orders, project deliveries, and all custom or made-to-order products.
Request a Freight Quote →
Import Duties & VAT
All freight costs are ex-works Australia and exclude UK import duties, VAT on importation, and customs clearance fees — these are the buyer's responsibility. Please refer to HMRC guidance for current UK import thresholds, or contact us if you need documentation support.

Dispatch & Transit

Processing & Delivery Timeframes

All timeframes below run from the date of dispatch from our Australian facility. Dispatch occurs only after full payment (retail) or confirmed deposit (wholesale/custom) has been received.

Order Type Processing Estimated Transit to UK
Retail (1–2 units) 1–3 business days 7–12 business days · tracked courier
Wholesale (3–20 units) 1–5 business days 10–18 business days · air freight
Bulk / Project Confirmed at order 25–45 business days · sea freight
Custom / Made-to-Order Confirmed at order Confirmed in writing pre-production

B2B & Project Orders: For time-sensitive or phased project deliveries, contact us early. We provide written ETA commitments and proactive updates throughout the shipment — particularly for sea freight consignments subject to port scheduling.

After Dispatch

Tracking & Shipment Documents

Upon dispatch you will receive a tracking link and all relevant shipment documents by email, including commercial invoice, packing list, and — on request — a Certificate of Origin. UKCA compliance documentation is available where applicable.

For bulk and sea freight orders, we send proactive ETA updates and will notify you promptly of any carrier or port delays.

Further Information

Returns, Claims & Terms

Shipping policy covers freight and delivery only. For full details on related topics, please refer to the relevant pages:

  • Refund Policy — returns, cancellations, and damaged goods claims
  • Terms of Service — payment terms, title, liability, and governing law
  • Contact Us — freight quotes, project enquiries, and general questions

Need a freight
quote?

Send us your product, quantity, and delivery address — we'll respond with pricing within 1–2 business days.

Get a Quote