Section 01 — Delivery Charges

How Shipping Costs Are Calculated

Delivery charges can vary according to the product, parcel size, quantity, delivery postcode and available carrier service. The applicable charge is calculated or displayed at checkout before you submit payment.

If an address correction, customer-requested redirection or other change creates an additional carrier charge after ordering, we will contact you before applying any additional amount.

Section 02 — Delivery Locations

Where We Deliver

We deliver to eligible residential and business addresses in Australia. Service availability is determined by the delivery address, product and carrier.

• Some oversized items cannot be delivered to PO Boxes or parcel lockers
• Regional, remote and island destinations may have limited carrier services
• Some buildings may require safe access, loading facilities or delivery coordination
• International delivery is available only where an international option is expressly shown at checkout

Where we cannot provide the selected service to an address, we may contact you to discuss an alternative service, additional charge or cancellation and refund.

Section 03 — Before Dispatch

Order Processing

Processing time varies by product and fulfilment arrangement. An estimated dispatch or delivery timeframe may be shown on the product page, at checkout or in the order confirmation.

Processing may include:

• Payment and fraud-prevention checks
• Stock and product-option confirmation
• Picking, packing and carrier booking
• Preparing separate parcels where an order contains multiple products

Orders placed on weekends or public holidays may begin processing on the next business day. We may contact you where further information is required to process or deliver the order.

Section 04 — Fulfilment

Dispatch Locations and Split Shipments

Products may be dispatched from different warehouses or fulfilment locations, including locations outside Australia. We do not represent every item as Australian-made or locally dispatched unless this is expressly stated for that product.

An order containing multiple products may arrive in separate parcels and at different times. Where available, separate tracking details will be sent for each shipment.

Section 05 — Estimated Timing

Delivery Timeframes

Delivery and dispatch timeframes shown on the website are estimates unless we expressly agree to a guaranteed date in writing. Timing may vary because of product availability, dispatch location, destination, carrier operations, weather, peak periods, customs processing and other events outside our reasonable control.

Do not schedule installation or dispose of an existing fitting until the product has arrived and been checked.

Section 06 — After Dispatch

Tracking and Delivery Updates

Where tracking is available, it will be sent to the email address or phone number supplied at checkout. Tracking information may not update immediately after a label is created or the parcel is collected.

Delivery updates are provided by the carrier and can change. Contact us at info@thelightco.com.au if the tracking shows no meaningful movement for an extended period or if the parcel is marked delivered but cannot be located.

Section 07 — Customer Details

Delivery Address and Access

Please provide a complete and accurate delivery address, postcode, email address and contact telephone number. Check these details before completing checkout.

• Contact us promptly if an address correction is required
• An address change cannot be guaranteed after processing or dispatch begins
• Additional charges caused by an incorrect address or requested redirection may be payable
• The delivery location must be reasonably safe and accessible for the carrier
• For apartments or secured buildings, provide any relevant access instructions

Where a carrier cannot complete delivery, it may leave collection instructions, attempt redelivery or return the parcel. Any reasonable redelivery or return-to-sender costs caused by an incorrect address, refused delivery or unavailable access may be charged where permitted by law and disclosed before payment is requested.

Section 08 — Delivery Options

Authority to Leave and Signatures

Depending on the carrier and service, a signature may be required or the parcel may be left in a safe place. Available options are determined by the carrier and may be shown through the tracking service.

Where you authorise a carrier to leave a parcel without a signature, choose a secure location protected from weather and public access. Carrier terms may apply to an authority-to-leave request.

Section 09 — Delays and Non-Supply

What Happens if an Order Is Delayed?

If we become aware of a material delay, we will aim to provide updated information using the contact details supplied with the order.

If we cannot supply a paid product within an agreed timeframe or, where no timeframe was agreed, within a reasonable time, we will provide an appropriate solution. Depending on the circumstances, this may include an updated delivery arrangement, an alternative product or a refund.

A carrier delay does not automatically mean an order is lost. We may need to complete a carrier investigation before confirming the next step.

Section 10 — Delivery Problems

Damaged, Missing or Incorrect Parcels

Inspect the parcel and product as soon as reasonably possible after delivery. If a parcel is damaged, incomplete or incorrect:

Where possible, contact us within 48 hours so that carrier evidence can be preserved. This requested timeframe does not limit any rights that cannot be limited under the Australian Consumer Law.

Section 11 — Taxes and Import Processing

GST, Customs and Additional Charges

The amount payable for your order is shown at checkout. Prices and taxes are handled according to the store and checkout configuration that applies to your order.

Some products may be dispatched from outside Australia. Where any import, customs or other mandatory charge is payable separately by the customer, this should be disclosed before purchase or communicated for the customer's agreement. Contact us before ordering if this is important to you.

Section 12 — Related Policies

Returns, Consumer Rights and Contact

This policy covers order processing, shipping and delivery. Please also review:

• Returns and Refunds Policy — returns, faults, cancellations and refunds
• Terms of Service — website and order terms
• Contact Us — product, order and delivery assistance

Nothing in this policy is intended to exclude, restrict or modify rights and remedies that cannot be excluded under the Australian Consumer Law.